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Andre E
Andre E
Moderator

Are you sure you used the same e-mail as you original bought the older version with?

Please check and try again.

Goodluck.

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Posted on the from Andre E
Don Hannay
Don Hannay
User
Autor

Thnx Andre. Absolutely the same and only email address I've ever used. Payment confirmations sent to same email address. Nothing has changed.

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Posted on the from Don Hannay
Incomedia
Elisa B.
Incomedia

Hi Don, 

please try again now. 

I wish you a lovely day. Kind regards.

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Posted on the from Elisa B.
Don Hannay
Don Hannay
User
Autor

Thnx Elisa. Whatever you did at the back end worked.

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Posted on the from Don Hannay
Andre E
Andre E
Moderator

Great thx for the feedabck!

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Posted on the from Andre E