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Frodo D.
Frodo D.
User

Interrupt the export  nl

Autor: Frodo D.
Visited 384, Followers 1, Udostępniony 0  

while exporting new files for my current website, the process is interrupted with the error message: 'error when creating the folder'.

mmy site is ww.terrori.nu

Posted on the
3 ODPOWIEDZI
Andre E
Andre E
Moderator

Are you sure you are uploading in the correct folder?

It looks like a folder that is not made for use of upload. Check FAQ from provider, or try again later maybe there is an issue with the provider's server.

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Posted on the from Andre E
Frodo D.
Frodo D.
User
Autor

how can I create a folder in X5 myself?
Normally X5 does that automatically. I have never created folders as long as I work with X5

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Posted on the from Frodo D.
Incomedia
Stefano G.
Incomedia

Hi Frodo.

At Step 5, after connecting successfully to your server, you should be able to create whatever folder you wish manually.

If the software is failing to create folders during export though, it might be related to the permissions given to the folder you're trying to export to.

For this specific problem, I believe it would be better if you contacted your hosting directly expressing this concern, so that they can look into it for you

Let me know

Stefano

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Posted on the from Stefano G.