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Malcolm H.
Malcolm H.
User

Failed update - Website X5 v17 - 1.2  en

Autor: Malcolm H.
Visited 391, Followers 1, Udostępniony 0  

I have received a message that there is a new update V17 1.2

I have tried to instal this several times over the last seven days, without sucess - and get a message  "It was not possible to download the files from the Incomedia Server.

 This could be a temporary problem: we suggest you try again later."

Posted on the
7 ODPOWIEDZI - 2 USEFUL - 1 PRAWIDłOWA ODPOWIEDź
Esahc ..
Esahc ..
Moderator

Malcolm, go to your profile, download.

If you are entitled to it you will find the latest version to download and install. If not you will need to renew update protection.

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Posted on the from Esahc ..
Malcolm H.
Malcolm H.
User
Autor

Hi Esach

Thanks for your swift response - but it has not solved the problem.

I have been to my profile and note that I have licence protection until 18 October 2019.

I have entered the licence key and clicked 'Active' to download the update.

It doesn't work - and I still get the same message as above about the server.

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Posted on the from Malcolm H.
Esahc ..
Esahc ..
Moderator

Malcolm

If you are attempting to download the full installer from your profile and it is still failing, can you disable (or teporarily uninstall) any 3rd party anti virus, malware, firewall, vpn or sunc software (eg one-drive)??

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Posted on the from Esahc ..
Malcolm H.
Malcolm H.
User
Autor

I am just trying to download the update.

Temporarily disabled anti-virus software - and tried again.

Makes no differeence.

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Posted on the from Malcolm H.
Esahc ..
Esahc ..
Moderator

Malcolm, my apologies if I have misunderstood your answer "I am just trying to download the update"

If being done through WX5 this requires a very stable and reliable connection. Downloading the full installable uses the web browser which is far more fault tolerant.

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Posted on the from Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Malcom, 

please follow Esahc's suggestion and download the most updated version of the software from the "Download" section of your Help Center account. 

Please keep me posted. Thanks! 

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Posted on the from Elisa B.
Malcolm H.
Malcolm H.
User
Autor

Elisa / Esach. Just want to say thanks. Download has worked a treat. Great service. Thanks, Malcolm

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Posted on the from Malcolm H.