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Warren J.
Warren J.
User

Cant Load Project  en

Autor: Warren J.
Visited 1053, Followers 1, Udostępniony 0  

The project file is made with a newer version of WebSite 5 Evolution.

I try to update the program and a repeated message says file cannot be obtained from the incomedia server is displayed.

What do I do?

Many thanks.

Warren

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Esahc ..
Esahc ..
Moderator

Warren, you will need to log in to this helpcenter with the same email and password you used to register your WX5. 

If you are trying to open a project created in a later version of WX5 this can not be done, similarly, if the project was created with the professional version the evolution version cannot open it. If you are opening an older version of the project you need to import the iwzip file of the project (created in step 5, export project of the version of WX5 used to create the project).

If you log in we can see what versions you have been using and may be able to further assist.

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Posted on the from Esahc ..