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Robert G.
Robert G.
User

Contact Form not sending E-mail  en

Autor: Robert G.
Visited 344, Followers 1, Udostępniony 0  

I have set up a simple contact form to send an e-mail to me. I been into Data Management and tried setting the script type to PHP, SMTP and Sript none of which make ant difference. The SMTP address was set to relay-hosting.secureserver.net port 25 this made no difference. The web site is hosted by 123 Reg and I can errors in the e-mail log but they are of no help. Am I missing a basic set up function ie do I need to set a DataBase I don't need to capture any thing the form is just for customers on the website to make enquires.The Website is Ameyzoo.co.uk

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Aleksej H.
Aleksej H.
Moderator

Hello.It seems you are using the wrong settings.Read this, this and look here. I recommend contacting the technical support of your hosting to clarify the settings you need.

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Posted on the from Aleksej H.
Aleksej H.
Aleksej H.
Moderator

"do I need to set a DataBase" - no.

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Posted on the from Aleksej H.
Robert G.
Robert G.
User
Autor

The contact form on the website is set as shown in the image attached Data management is set to php mailer send as post this is still not working

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Posted on the from Robert G.
Aleksej H.
Aleksej H.
Moderator

Go to the site admin panel and test different sending scripts.

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Posted on the from Aleksej H.
Robert G.
Robert G.
User
Autor

I have tested all the script types and the only one that sort of works is smtp and only if I select Always use the following email address. I have tried three different addresses here  and the emails are received but always as spam

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Posted on the from Robert G.
Aleksej H.
Aleksej H.
Moderator

I recommend contacting the technical support service of your hosting. Ask them exactly which sending methods will work and with which particular parameters. Plus, look at the server logs for errors while sending emails.

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Posted on the from Aleksej H.
Robert G.
Robert G.
User
Autor

An update to the above I now have e-mails sending via 123 Reg hosting and emails being received without going to spam, but with the subject set they all appear as a conversation. Which is not good and I can't use the customer as the e-mail sender it has to come from a hosting site e-mail address

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Posted on the from Robert G.
Andre E
Andre E
Moderator

Hello Robert,

Some providers demand that the mail adress used in an email form come from the host itself. Another host won't be accepted.

Some users have made workarounds, but if you want this you might want to switch from hosting provider, you can also take with you your website adress.

See also this thread:

https://helpcenter.websitex5.com/pl/post/217174

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Posted on the from Andre E