I received a "Generic Error" on my site 
Autor: Bebe Godeanu
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I received a "Generic Error" on my site (www.bioterapeut.ro) after clicking the buy now button. The site works in the preview mode of the websitex5 pro.
Posted on the
Autor
I've just upgrade to WebSite X5 Pro v2020.1.8 and have problem as caption. while preview, it's O.K. but when upload on line , it show Generic Error when press buy now button.
I am not a programmer or coder, please help to solve this problem.
thanks,
Autor
Plată Transfer Bancar
Notice: Undefined index: html in /home2/wwwbiote/public_html/res/emailtemplates/order.html.template.php on line 245
This error happened with the PayPal payment?
Bebe, could you check the version of php on your host (when php is not at least 7.1 a number of issues become evident)?
https://helpcenter.websitex5.com/pl/post/225977
Autor
I set PHP version 7.4 but my website still doesn't work properly for online sales
Bebe, I have requested Incomedia assistance, but in the interim could you do a full upload (not new and changed) after ctrl+preview and advise here if this resolves the problem.
Please provide a link to your site.
Autor
https://www.bioterapeut.ro/
Yes, I see the error - I too await the solution
In the meantime (whilst we wait for Incomedia) if you ask your webhost to suppress the display of PHP 'notices' on the server then the shopping cart should function as normal.
Ask them to log any such notices instead of sending them to the screen.
The warning message is a non-fatal one which will not halt script execution if error display is switched off.
Autor
Thanks for the info. I'm waiting for the bug fixes.
Hello Bebe
I can confirm that the issue can be easily solved by asking the hosting provider to suppress the PHP warnings. Please do so and the website will start working again as the developers take care of the issue at the base
Thank you
Stefano