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Barry M.
Barry M.
User

New Paypal commerce platform not respnding.  en

Autor: Barry M.
Visited 1794, Followers 2, Udostępniony 0  

I'm using the latest version of X5 pro and was recently prompted to upgrade my shopping cart to the newer Paypal commerce platform.

This I did and it confirmed that I was correctly connected to my correct Paypal account. Except that when a customer clicks on the (new) Paypal button at checkout, a 'timer' window pops up for 1sec and disappears, leaving the page as it was so it is impossible to complete a purchase. I  have 'upgraded' two sites, with identical results. Paypal is proving slow to respond and I'm losing sales. Does anyone have any suggestions....?

Posted on the
13 ODPOWIEDZI
Barry M.
Barry M.
User
Autor

Yes - exactly...and the 'Payment Type' window confirms that I'm correctly connected to my Paypal merchant account.

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Posted on the from Barry M.
Barry M.
Barry M.
User
Autor

I've received a response from PayPal Technical Services: he says 'Effectively an order ID is not being passed into the SDK, so something is failing on your server side call to create the order. As a point of reference, please have your developer review https://developer.paypal.com/docs/api/orders/v2 in order to invoke the proper parameters into the API request.'

Can someone from Incomedia help resolve this, please?

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Posted on the from Barry M.
Andre E
Andre E
Moderator
Najlepszy Użytkownik miesiąca EN

Strange that it works for most users here.

Try a full upload, in the meantime i will set this post for incomedia to read, but be patient it might be after  the w-end.

Maybe another user can help? I think the website adress would also help.

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Posted on the from Andre E
Barry M.
Barry M.
User
Autor

Sure - it's www.concentrace.co.uk and I'm having an identical problem on www.atouchofscouse.uk

I've tried a full re-upload but I'll try it again. Thanks.....

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Posted on the from Barry M.
Barry M.
Barry M.
User
Autor

I've done a full re-upload on both sites and both check-outs are working perfectly now. An update came through this morning, that I see has added some new boxes for completion before check-out, and it looks like the glitch has been addressed as well. Relief!! Thanks Andre, for your input.

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Posted on the from Barry M.
Andre E
Andre E
Moderator
Najlepszy Użytkownik miesiąca EN

ok, no problem, i will cancel the help from Incomedia.

Glad it's solved, thank you for the feedback!

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Posted on the from Andre E
Inez D.
Inez D.
User

I have the same problem since I updated. I run 2 shops and this is really a problem. I tried everything and it does not work.

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Posted on the from Inez D.
Inez D.
Inez D.
User
Inez D.
I forgot to ad my website: www.gtc-lightsaber.com, the other is not yet online.
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Posted on the from Inez D.
Barry M.
Barry M.
User
Autor

Try installing the latest update and then re-uploading the entire site - I suspect the fix is in the update.

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Posted on the from Barry M.
Andre E
Andre E
Moderator
Najlepszy Użytkownik miesiąca EN

Inez,
Please be more clear about i have tried everything, this is for me hard to understand what you have done.

As barry suggested, do a full uppload. Did you set your webpage correct https and not http in x5?

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Posted on the from Andre E
David E.
David E.
User

Barry M. Can you help me plz ......How could u connect your "mercadopay" and the new box for payments with credit card?

Thanks!!!

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Posted on the from David E.
Barry M.
Barry M.
User
Autor

MercadoPago is designed to facilitate transactions both on and off the MercadoLibre's marketplace by providing a mechanism that allows its users to securely, easily and promptly send, receive and finance payments online. ... MercadoPago is part of MercadoLibre, the largest online commerce platform in Latin America.

Hi David. Mercadopago isn't listed as an option under the Shopping Cart Payment Type options, so I guess that it's not available on X5. It looks like it might only be available on MercadoLibre, which appears to be based in Argentina.....

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Posted on the from Barry M.