WebSite X5Help Center

 
Esahc ..
Esahc ..
Moderator

Help Centre is suddenly very annoying requiring log in almost every time.  en

Autor: Esahc ..
Visited 1443, Followers 1, Udostępniony 0  

Is anyone else finding they have to constantly log in and use recapcha to access the help Centre?

For me the problem started with the new cookie management, I do hope that this inconvenience will not be imposed on every website created with WX5.

Can the cookie time to live be extended to at least 24hours for mobile and desktop??

Posted on the
21 ODPOWIEDZI - 6 USEFUL - 1 PRAWIDłOWA ODPOWIEDź
Дмитрий Тулупов
Дмитрий Тулупов
User

I confirm. This inconvenience appeared after changing the cookie interface.

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Posted on the from Дмитрий Тулупов
Axel  
Axel  
User

@Esahc, all

Yes idem for me... New reconnection & inconvenience  since this new cookie management. yell

A fix should be welcome.

Enjoy!
Axel

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Posted on the from Axel  
John S.
John S.
User

Yes - very annoying.

I just logged in to tell this. I guess I will soon be logged out again. I will maybe let it be that way.

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Posted on the from John S.
Giuseppe Guida
Giuseppe Guida
User

I confirm, the same thing happens to me.

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Posted on the from Giuseppe Guida
Incomedia
Elisa B.
Incomedia

Hi there!

Thank you for your feedback, I am going to report this. 

Have a lovely day.

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Posted on the from Elisa B.
Pavel M.
Pavel M.
User

I also offer a certificate of vaccination to enter the forum

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Posted on the from Pavel M.
Incomedia
Elisa B.
Incomedia

Hi, 

the problem has been fixed. 

Please log out and in again in order for it to work properly.

Thanks! Kind regards.

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Posted on the from Elisa B.
Esahc ..
Esahc ..
Moderator
Autor

That is great thanks, although no need to log out, the help Centre continuously logs me out :-) I look forward to the improvements.

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Posted on the from Esahc ..
Esahc ..
Esahc ..
Moderator
Autor

The problem with frequently having to sign in is back. Fortunately I am having a break for a week and will not check the Help Center as often.

Please fix this annoyance (primarily mobile access) whilst I am gone.

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Posted on the from Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Esach!

Thank you for reporting this, I have forwarded this to the team in charge, so they can possibly analyze and fix the issue. 

Thanks! Kind regards.

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Posted on the from Elisa B.
JiPeR 48
JiPeR 48
Moderator
Najlepszy Użytkownik miesiąca FR

Hello!

3 disconnections today in less than 40 minutes, including one after writing a response to a user, which of course was unsuccessful. Had to rewrite everything after reconnection! yell

Also happens frequently when opening a new page to read old posts...

Very painful!!

J.P.

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Posted on the from JiPeR 48
Axel  
Axel  
User

Not possible to work... 

Too slow..... not sur if it is the cookies script...
If many users have a slow navigation, so it is an isue from the website and not from the user connection

Maybe a link issue to the provider for incomedia. or some wordwilde Internet links down with the actual geopolitical situation yell

Incomedia check with your provider.

Enjoy!
Axel

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Posted on the from Axel  
Axel  
Axel  
User

Ans Incomedia is hosted by OVH tongue-outtongue-out

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Posted on the from Axel  
Incomedia
Elisa B.
Incomedia

Hi!

The development team is currently verifying this situation, I will let you know as soon as more information will be available. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Incomedia
Elisa B.
Incomedia

Hi there!

Please log out and then please repeat the log in, you shouldn't be experiencing this issue anymore. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Esahc ..
Esahc ..
Moderator
Autor

Whilst it could be just me (travelling with a different location each login), it appears that it is again necessary to log in every day when I open the help center?

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Posted on the from Esahc ..
Incomedia
Elisa B.
Incomedia

Hi!

I have reported this, I will keep you posted. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Esahc ..
Esahc ..
Moderator
Autor

Seems to be fixed :-)

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Posted on the from Esahc ..