Help Centre is suddenly very annoying requiring log in almost every time. 
Auteur : Esahc ..
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Is anyone else finding they have to constantly log in and use recapcha to access the help Centre?
For me the problem started with the new cookie management, I do hope that this inconvenience will not be imposed on every website created with WX5.
Can the cookie time to live be extended to at least 24hours for mobile and desktop??
Posté le
I confirm. This inconvenience appeared after changing the cookie interface.
@Esahc, all
Yes idem for me... New reconnection & inconvenience since this new cookie management.
A fix should be welcome.
Enjoy!
Axel
Yes - very annoying.
I just logged in to tell this. I guess I will soon be logged out again. I will maybe let it be that way.
I confirm, the same thing happens to me.
Hi there!
Thank you for your feedback, I am going to report this.
Have a lovely day.
I also offer a certificate of vaccination to enter the forum
Hi,
the problem has been fixed.
Please log out and in again in order for it to work properly.
Thanks! Kind regards.
Auteur
That is great thanks, although no need to log out, the help Centre continuously logs me out :-) I look forward to the improvements.
Auteur
The problem with frequently having to sign in is back. Fortunately I am having a break for a week and will not check the Help Center as often.
Please fix this annoyance (primarily mobile access) whilst I am gone.
Hi Esach!
Thank you for reporting this, I have forwarded this to the team in charge, so they can possibly analyze and fix the issue.
Thanks! Kind regards.
Hello!
3 disconnections today in less than 40 minutes, including one after writing a response to a user, which of course was unsuccessful. Had to rewrite everything after reconnection!
Also happens frequently when opening a new page to read old posts...
Very painful!!
J.P.
Not possible to work...
Too slow..... not sur if it is the cookies script...
If many users have a slow navigation, so it is an isue from the website and not from the user connection
Maybe a link issue to the provider for incomedia. or some wordwilde Internet links down with the actual geopolitical situation
Incomedia check with your provider.
Enjoy!
Axel
Or DDoS cyberattack against the provider
Like here against OVH with more 1 Tbps of traffic !!!!
https://www.developpez.com/actu/104476/OVH-victime-de-la-plus-violente-attaque-DDoS-jamais-enregistree-par-un-botnet-de-cameras-connectees-qui-n-etaient-pas-securisees/
Ans Incomedia is hosted by OVH
Today everyhting seems OK
But here maybe a beginning of explanation
Cyberattack against VSAT
https://www.numerama.com/cyberguerre/873005-la-france-confirme-une-cyberattaque-contre-un-satellite-qui-a-affecte-des-francais.html
Providers list in Italy (VSat included)
https://isp.today/fr/list-of-all-services/ITALY
Enjoy!
Axel
Probably the confirmation here of the annoyance & why
https://www.capital.fr/economie-politique/en-europe-des-milliers-dinternautes-prives-dinternet-apres-une-probable-cyber-attaque-1430252
Hi!
The development team is currently verifying this situation, I will let you know as soon as more information will be available.
Thanks! Kind regards.
Hi there!
Please log out and then please repeat the log in, you shouldn't be experiencing this issue anymore.
Thanks! Kind regards.
Auteur
Whilst it could be just me (travelling with a different location each login), it appears that it is again necessary to log in every day when I open the help center?
Hi!
I have reported this, I will keep you posted.
Thanks! Kind regards.
Auteur
Seems to be fixed :-)