WebSite X5Help Center

 
Jan K.
Jan K.
User

Problem with activation  en

Autor: Jan K.
Visited 837, Followers 1, Udostępniony 0  

Every time the WebSite starts, it asks for reactivation.
Each activation attempt ends successfully.

Thank you for the instructions on how to activate permanently.

Posted on the
4 ODPOWIEDZI - 2 USEFUL - 1 PRAWIDłOWA ODPOWIEDź
Andrzej K.
Andrzej K.
User
Najlepszy Użytkownik miesiąca PL

Probably you use programm not in admin profile. The programm has to be used in admin profile. 

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Posted on the from Andrzej K.
Aleksej H.
Aleksej H.
Moderator

Hello. I agree with Andrzej K..
If you have several accounts on your computer, you must activate the program for your account. But activation requires administrator access rights. Temporarily make your account administrator and activate the program. Or always run the program as administrator.

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Posted on the from Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi Jan, 

thank you for getting in touch. 

Please check if under C:\Users\ The Admin username \AppData\Local\Incomedia\ there is a folder called WebSite X5 - Evo and if the licence.iwl file is inside this folder.

If this folder exists and the file is there, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Thanks! Kind regards.

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Posted on the from Elisa B.
Jan K.
Jan K.
User
Autor

Thank you,
copying the file solved the problem.

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Posted on the from Jan K.