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J. Procházka
J. Procházka
User

Unable to open file manager to insert content into objects  en

Autor: J. Procházka
Visited 1043, Followers 1, Udostępniony 0  

Hi,

After instalation Incomedia WebSite X5 Pro version 2022.2.9 to new PC with Windows 11 is unable to open file manager to insert content into objects - just rotating icon all the time. I certainly don't need to explain how big of a problem that is !!!I tried to add software to firewall exceptions, but without change. I tried to switch off firewall, but without change. I tried to run the software as administrator, but without change. PC use Windows Defender wihout any other antivirus software. Where is the problem?

Thank you for answer

Jan

Posted on the
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Incomedia
Elisa B.
Incomedia

Hi there!

Thank you for getting in touch. 

Please uninstall the program, delete the WebSite X5 Pro folder you find on C::\Users\ Your Windows username \AppData\Local\Incomedia and then reinstall the software. You should be able to solve the issue in this way. 

Please keep me posted. Kind regards.

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Posted on the from Elisa B.
J. Procházka
J. Procházka
User
Autor

Hi Elissa,

thank you very much for your help, it's fixed now!

Sincerely, Jan

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Posted on the from J. Procházka