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J. Procházka
J. Procházka
User

Unable to open file manager to insert content into objects  en

Auteur : J. Procházka
Visité 676, Followers 1, Partagé 0  

Hi,

After instalation Incomedia WebSite X5 Pro version 2022.2.9 to new PC with Windows 11 is unable to open file manager to insert content into objects - just rotating icon all the time. I certainly don't need to explain how big of a problem that is !!!I tried to add software to firewall exceptions, but without change. I tried to switch off firewall, but without change. I tried to run the software as administrator, but without change. PC use Windows Defender wihout any other antivirus software. Where is the problem?

Thank you for answer

Jan

Posté le
2 RéPONSES - 1 UTILES - 1 CORRECT
Incomedia
Elisa B.
Incomedia

Hi there!

Thank you for getting in touch. 

Please uninstall the program, delete the WebSite X5 Pro folder you find on C::\Users\ Your Windows username \AppData\Local\Incomedia and then reinstall the software. You should be able to solve the issue in this way. 

Please keep me posted. Kind regards.

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Posté le de Elisa B.
J. Procházka
J. Procházka
User
Auteur

Hi Elissa,

thank you very much for your help, it's fixed now!

Sincerely, Jan

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Posté le de J. Procházka