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Robert P.
Robert P.
User

Error when starting website X5 Pro  en

Autor: Robert P.
Visited 822, Followers 1, Udostępniony 0  

I tried to start my WebSite X5 Pro today and received the following error message:
An error occurred while running the program.Please reinstall the program.
(Access to path'C:\Users\rjp95\AppData\Local\Incomedia\WebSite X5 - Pro\dte.log' is denied.)

I've never had this problem before. 

I reinstalled the program as suggested, but still received the same error message.

I can open up the C:\Users\rjp95\AppData\Local\Incomedia\WebSite X5 - Pro\dte.log file in notepad, so I do have access to it under my Windows 11 sign on.

My system details:
Windows 11 Home
12th Gen Intel(R) Core(TM) i9-12900K
32GB Memory
500GB Storage / 1TB SSD

Can anyone suggest how to resolve this issue?

Thank you.

Posted on the
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Franz-Josef H.
Franz-Josef H.
Moderator

The Access denied issue can appear if Windows system itself or an Antivirus-Software locks the project files. The software is then unable to operate on those, thus presenting these issues

You can try to overcome this by:

  1. Booting the software as Administrator
  2. Disabling the Antivirus temporarily and restarting the software to see if the project can be opened then
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Posted on the from Franz-Josef H.
Robert P.
Robert P.
User
Autor

Thank you for your reply, Franz-Josef H. It is appreciated. smile

Unfortunately, after disabling my Antivirus software and Windows Defender I tried to start the WebSite X5 Pro by running it as Administrator and I still get the same error message. yell

Are there any other suggestions that might help resolve this?

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Posted on the from Robert P.
Robert P.
Robert P.
User
Autor

Hi,

Just to let anyone interested know that I have now resolved this problem.

The error message suggests that I reinstall the application.

This I did by first uninstalling WebSite X5 Pro and then reinstalling it. The problem still persisted, though.

Trying this again I noticed that these two files (both in the C:\Users\MyUserName\AppData\Local\Incomedia\WebSite X5 - Pro\) were not removed by the uninstall:
dte.log
licence.iwl

I renamed these files to dte_old.log and licence_old.iwl and then reinstalled the application. This appears to have resolved the access denied error.

As an aside, I have no idea why this error suddenly appeared. I last used the application two months ago and it worked fine then. undecided      Anyway, it seems to be working fine now.

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Posted on the from Robert P.