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J. Van Parys
J. Van Parys
User

Shopping cart email notification not working in version 2024.2.7  en

Autor: J. Van Parys
Visited 513, Followers 1, Udostępniony 0  

Hi,

I have a website with shopping cart. It has been working fine for years.

Now I updated my version to 2024.2.7 and my website was converted to this latest  version.

In my shopping cart "sending order" section (settings -> shopping cart -> sending order) I entered the "admin e-mail adress" AND checked the "send an email to notify the data has been received".

As a result, the customer gets an email with his order (this is still working) AND a mail is sent to the "admin e-mail address" but this is NOT working anymore. there is no error message whatever but the mail never arrives.

When I check the orders in the admin tool (website name/admin) the orders are correctly in there (as expected since the customer gets his confirmation email).

 To be sure I sent a mail to the admin email address from my outlook account and that works fine (as expected since I didn't change anything in my website).

Has someone had a similar experience ?

Thanks for helping!

Posted on the
2 ODPOWIEDZI - 1 PRAWIDłOWA ODPOWIEDź
Daniel W.
Daniel W.
User

In the current version, the code for sending emails has been changed, which is causing problems for some web hosts.

As a solution in WebSite X5 under ...

     5 Export > Export website to the Internet / Parameters

     ____________/ Email /

...uncheck the box...

     [_] Allow sending from alternative senders

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Posted on the from Daniel W.
J. Van Parys
J. Van Parys
User
Autor

That did the trick !!

Many thanks Daniel.

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Posted on the from J. Van Parys