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Mirjana M.
Mirjana M.
User

Manage orders from the online Control Panel  en

Autor: Mirjana M.
Visited 169, Followers 2, Udostępniony 0  

I have a question about "Managing orders from the online Control Panel". A customer ordered a digital product 15 days ago. He received a valid link and downloaded a file. However, he lost it and requested a new one. So, 15 days later, I dispatched link again, through control panel (I moved his previous order to the Start section and clicked "Dispatch"). The link he received was invalid - it says "Data not found (Error 1)".
Can I resend the links through the control panel later (one month or one year later) if the customer requests it or if I need to place a new order?

Thanks,

Mirjana

Posted on the
1 ODPOWIEDZI
Incomedia
Eric C.
Incomedia

Hello Mirjana,
are you currently using the Temporary download link function for your products?
Thank you.

Online translation:

Hallo Mirjana,
verwenden Sie derzeit die Funktion „Temporärer Download-Link“ für Ihre Produkte?
Vielen Dank dafür.

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Posted on the from Eric C.