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Michael S.
Michael S.
User

File being rejected by host as malware  en

Autor: Michael S.
Visited 50, Followers 1, Udostępniony 0  

A file on my small blog website is being rejected by the host as being malware

STR|tidak_fileman|XXXX|27/01/26|/home/u2152-ibin2xwzt5hs/www/mollysmission.blog/public_html/res/x5engine.php

I have tried loading a dummy website version with virtually no content, but still get this malware issue.  The site is working fine on https://michael-shea.websitex5.me/

Should I try a different host?

Posted on the
6 ODPOWIEDZI
Incomedia
Eric C.
Incomedia

Hello Michael,
have you tried contacting your provider about this, to see what exactly is triggering the malware flags?
I remain available.

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Posted on the from Eric C.
Michael S.
Michael S.
User
Autor

Thanks for your response Eric, I am an amateur at this, have used Website X5 over the last decade for a few websites, never encountered any problems with other hosts and wonder if it is just a foible of this host (which I have never used before). I have had numerous 'chats' with their AI bot, and used their scanner, I only get the response that this file is the problem and clean it up before they will publish. I can't clean it up, I could pay them to clean it up (every time I contact them it costs more morney) but in any case the next time I want to upload a new blog entry it will generate the same problem in a nightmare loop. It seems to be created by X5 as a normal thing.  I have deleted all files, downloaded and uploaded them several times. always get the same result. Intially the home page would publish but the rest of it was blocked.

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Posted on the from Michael S.
Incomedia
Eric C.
Incomedia

Hello Michael,
this file is always generated by the software, as it is one of the files necessary for the website to work properly.
Do they not have the option to contact a human agent to investigate this, rather than an AI support?
I remain available.

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Posted on the from Eric C.
Michael S.
Michael S.
User
Autor

Thanks Eric. There is a tortuous way to get to speak to someone, but what you say about the file is reassuring. I will try reqasoning with them.  I may be back!

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Posted on the from Michael S.
Michael S.
Michael S.
User
Autor

They are resubmitting the file for inspection and hopefully update their malware checker. Finfgers crossed, thanks for your help.

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Posted on the from Michael S.
Michael S.
Michael S.
User
Autor

Last comment - it's published! Thank you so much!

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Posted on the from Michael S.