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John U.
John U.
User

Pictures Diappearing  en

Autor: John U.
Visited 1348, Followers 1, Udostępniony 36  

please may i know the reason why sometimes after creating a website and after few days or weeks when I want to continue working on it or update it all the pictures will disappear and and I have to upload or add all the pictures again.

Posted on the
3 ODPOWIEDZI
Incomedia
Samantha M.
Incomedia

Hi John!

First of all, we have released a beta version, could you please download and install it to to check if you still have problems (please read the instructions carefully before).

If you still have problems, please do the following:

  • export your project with all the files (.iwzip)
  • close the programa and open it. Before you import the project, please delete the old one and check where you are saving your projects in the ''preferences'' section, ''project folder''
  • import your project and check again that the files are all saved in the correct folder.
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Posted on the from Samantha M.
John U.
John U.
User
Autor

I have done that but it still have sometimes but not all the time and i don't really understand why. I bought the new version 9 and it happened only once so that is why i want to know what is actually causing the pictures to just disappear.

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Posted on the from John U.
Incomedia
Samantha M.
Incomedia

Good morning John,

I'm sorry, did you install the Beta version or did you follow the second suggestion? What computer are you working on?

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Posted on the from Samantha M.