Problem of registration of my license . I bought WebSite X5 ver. 7.0.7 in 2008 on CD . I registered for the first time 09/08/2011 but has probably not complete the registration. After login - in the " My License" I get the following message: ---------------------------------------------------- My Licences No Unlock Codes Requested You have not got an unlock code to install Correctly your WebSite X5 license in your user profile. HOWEVER , you kan be successfully completed your WebSite X5 Licence installation process with another email address . In this case , please open a new post and add your new plus your old email address two it: we will do kunne adjust and complete your registration Correctly for you . Please feel free to manage your license Afterwards . My Licences No Unlock Codes Requested You have not got an unlock code to install Correctly your WebSite X5 license in your user profile. HOWEVER , you kan be successfully completed your WebSite X5 Licence installation process with another email address . In this case , please open a new post and add your new plus your old email address two it: we will do kunne adjust and complete your registration Correctly for you . Please feel free to manage your license Afterwards . -------------------------------------------------------------- How do I install my license correct? Can I get WebSite X5 update to the latest version . I bought 3 CD to install on my 3 komputere . How do I get all 3 update ? Bent Holm, Denmark

Hello Bent,

could you please give me your product code and your new computer codes so that I may generate your new unlock codes and help you install?
I have set your post as private.
Thanks,

Samantha

HiSamantha.

I can't findthe product code.

I bought3 CDprogramswithWebSiteX5ina computer store in 2008 toinstall them onmy3 computers.

I openedthetwopackagescontaining onlyoneCDeach.The third isunopened.

I am attaching 1 photoso you can seethe packets.

I have 2websites -myprivatewww.holmsa.dkand one formy churchwww.lm-roenne.dk.Nowmyhosting -"SurfTown"upgradedtheir servera few months agoand this is probablywhy Isuddenlygota bug in theexport."Error infileexport.Checkifwritinginside thespecifiedfolderisallowed".

I've never seenthis errorbefore.

I have thereforetried to updateWebSiteX5butwithoutsuccess.That's whyIcontacted youfor help.

I do not understand why I can't find aproductnumber on my3WebSiteprograms- CDoron the box?Where can I findit?

Thank you for your help.

BentHolm

Hello Bent!

Here is your product code ''A506240664205'', it has been registered correctly with your email '***''. If you wish to install again, please download your program from this link http://static.incomedia.eu/websitex5.com/v7/wsx5_ev.exe.

The error you received is probably dew to the fact that your hosting could have changed its settings. Please tell him to activate passive FTP and make sure you export in the correct folder.
What version of Windows and what version of Internet Explorer are you using?

Hello Samantha!

Ineedhelp updating my WebSite program.

When I openWebSiteX5 -I chooseUpdate andget to "login" toyourwebsite.

The only place Ithink Icanfindupdate is the Menu "Download"but whenI open itI get the followingmessage:

Download

Toviewthis pagealicenseofWebSiteX5EvolutionorCompactisRequested.

Itlooks likeI'm missingsomelicenses???

I am using Windows7 and InternetExplorer11

Thanks for your patience.

Bent

Hi!
You can not find any information regarding your WebSite X5 Evolution 7 in your control panel because it is a very old version of the program. It is only possible to visualise your licence in your control panel from WebSite X5 Evolution 8 onwards.

I gave you the latest version of it in my previous post therefore you can install the last version from that link. There are no updates for that program.

I think the issue is caused by Internet Explorer 11. Please disinstall it and install version 10 if you can then let me know if it works correctly.

If you are interested in the latest version of our program, it is WebSite X5 Evolution 10 and it costs only 69.99€. You can find more information in the following page http://www.websitex5.com/en/create-your-website.html and download the demo version of it if you wish to test it http://www.websitex5.com/en/demo-10.html

Thank you Bent!

Hi Samantha.

SurfTown has just informed methat they always have FTPinactivemode,but they said they have receivedmany inquiries fromWebSiteX5users who hastroubleexporting files just now - just like me.

They said ithas something to dowithInternet Explorer11 andtheir solution is thatWebSitehave to make ​​an update to correct this error.

Onemore question.

If I buyWebSite10 -Canthe versionuse the filesfrom version7? Can I buy an upgrade version. I have 3 CD of version 7. I need WebSite X5 installed on my 3 computers.

Merry Christmas.

Bent

Hi Samantha.

SurfTown has just informed methat they always have FTPinactivemode,but they said they have receivedmany inquiries fromWebSiteX5users who hastroubleexporting files just now - just like me.

They said ithas something to dowithInternet Explorer11 andtheir solution is thatWebSitehave to make ​​an update to correct this error.

Onemore question.

If I buyWebSite10 -Canthe versionuse the filesfrom version7? Can I buy an upgrade version. I have 3 CD of version 7. I need WebSite X5 installed on my 3 computers.

Merry Christmas.

Bent

X

Hello Bent,

This issue has ben brought by the update Microsoft made with IE11 and the only solutions are for the moment to uninstall IE 11 and install IE10 or use the option to export to disk and then upload the files with an external ftp client like filezilla, untill Microsoft solves the issue.

The projects made with Version 7 to be imported in Version 10 they need to be converted throught Version 8 and then Version 9 and during this procedure probably most of the content will not be converted correctly like the tables and the graphic since many changes has been intriduced between the Versions.

There is no upgrade from Version 7 to Version 10 and it will be necessary to purchase the full Version. One licence of Version 10 allows you to install the program on 2 computers you use.

Many thanks!

Hi Claudio

Thanks for your response.
Will Iget the sameerror exporting files in version10?

or will version 10 function withIE11?

Bent

Hello Bent,

WebSite X5 Version 10 works perfectly with IE11 and this issue happens only on Version 7 and 8. All other Versions after do not have this problem.

Many thanks!