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Venkat R.
Venkat R.
User

Unable to install Professional 12  en

Author: Venkat R.
Visited 1054, Followers 3, Shared 0  

I have purshaed the WEbsite professional 12. Unable to install. 

Its really frustating... need refund.

Kindly facilitate.

Regards,

Venkat Rao

Posted on the
5 ANSWERS
Andre E
Andre E
Moderator

Incomedia needs to faciltate this for you.

Could you tell us why the install does not work ? Do you have an error or errorlog.

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Posted on the from Andre E
Venkat R.
Venkat R.
User
Author

Please reinstall the program
(Could not load file or assembly 'System.Web.Extensions,
Version=4.0.0.0, Culture=neutral,PublicKeyToken=31bf3856ad364e35'
or one of its dependencies. The system cannot find the file specified

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Posted on the from Venkat R.
Andre E
Andre E
Moderator

Venkat,

I will ask Incomedia to help you out, it's not a known error to me.

What pc and or OS are you using ?

In the meantime let me Thanks you for your patience ! Hopefully it can be sorted out, it's worth the wait.

BR André

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Posted on the from Andre E
Venkat R.
Venkat R.
User
Author

Hi Andre,

Thank you for your response.

System Specification:

OS: Windows 7 Ultimate

System: 64-bit Operating System.

Awaitng for the resolution.

Regards

Venkat Rao

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Posted on the from Venkat R.
Incomedia
Claudio D.
Incomedia

Hello Venkat Rao,

Try to repair the .NET Frameworks by following these steps and then try again:

To repair the .NET Frameworks 3.5 and 4 you need as first to use following cleanup tool to remove .NET 4:
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip
Once done go to Control Panel then choose Programs and Features and then click on Turn Windows features on or off. Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1
This procedure can take some time to deactivate and activate .NET 3.5.1 and once done reinstall .NET 4 after downloading it from following link:
http://www.microsoft.com/en-us/download/details.aspx?id=17718

Please keep me updated.

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Posted on the from Claudio D.