WebSite X5Help Center

 
Miltiadis D.
Miltiadis D.
User

Updates error  en

Autor: Miltiadis D.
Visitado 1357, Seguidores 1, Compartilhado 0  

when I try to Instal the updates I get this window and nothing I can do.

see the attachments

Publicado em
8 RESPOSTAS - 1 CORRIGIR
Andre E
Andre E
Moderator

You could try to download and install the full version from you portal, pulldown menu next to your name top right -> download.

I would make a backup of your projects, it's not stricy needed but always better to be sure (step 5 export project)

Ler mais
Publicado em de Andre E
Miltiadis D.
Miltiadis D.
User
Autor

As you can see from the picture new download, I downloaded the file, tried to install it with the Installshield from Flexera and it wouldn't open.

Then I reinstalled the original version as you can see from the steps from 1 to 8 but it won't install the new updates.

I had to work on one of my sites but cannot access them, see picture original installation ,as it says it comes from a later version. Please help as I have to finish a project.

If you cannot find the solution quickly, please send me the original program with the updates included.

Please, please....

Thank you !

Ler mais
Publicado em de Miltiadis D.
Andre E
Andre E
Moderator

I don't know why you would need flexera, if you download from your portal you will get the latest version and you should be able to install that version, just run it after download. Then you will have the latest version and you can go on.

I see no attachement in your last post so it's difficult to say more.

Ler mais
Publicado em de Andre E
Miltiadis D.
Miltiadis D.
User
Autor

 I downloaded the file, tried to install it (check photo)

Ler mais
Publicado em de Miltiadis D.
Miltiadis D.
Miltiadis D.
User
Autor

check the zip attachment please

Ler mais
Publicado em de Miltiadis D.
Michael Curley
Michael Curley
User

I also tried to install the update but there seems to be a problem with the server?

I hope Incomedia is looking into it.

Ler mais
Publicado em de Michael Curley
Miltiadis D.
Miltiadis D.
User
Autor

there is no <RUN> any where

see the attachment

Ler mais
Publicado em de Miltiadis D.
Incomedia
Samantha M.
Incomedia

Good morning,

thank you for opening this post.
Could you all please try again now and let us know if you manage to install correctly?
Please excuse us for any inconvenience caused. 

Wishing you all a lovely day,
Samantha

Ler mais
Publicado em de Samantha M.