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Miltiadis D.
Miltiadis D.
User

Updates error  en

Author: Miltiadis D.
Visited 1371, Followers 1, Shared 0  

when I try to Instal the updates I get this window and nothing I can do.

see the attachments

Posted on the
8 ANSWERS - 1 CORRECT
Andre E
Andre E
Moderator
Best User of the month EN

You could try to download and install the full version from you portal, pulldown menu next to your name top right -> download.

I would make a backup of your projects, it's not stricy needed but always better to be sure (step 5 export project)

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Posted on the from Andre E
Miltiadis D.
Miltiadis D.
User
Author

As you can see from the picture new download, I downloaded the file, tried to install it with the Installshield from Flexera and it wouldn't open.

Then I reinstalled the original version as you can see from the steps from 1 to 8 but it won't install the new updates.

I had to work on one of my sites but cannot access them, see picture original installation ,as it says it comes from a later version. Please help as I have to finish a project.

If you cannot find the solution quickly, please send me the original program with the updates included.

Please, please....

Thank you !

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Posted on the from Miltiadis D.
Andre E
Andre E
Moderator
Best User of the month EN

I don't know why you would need flexera, if you download from your portal you will get the latest version and you should be able to install that version, just run it after download. Then you will have the latest version and you can go on.

I see no attachement in your last post so it's difficult to say more.

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Posted on the from Andre E
Miltiadis D.
Miltiadis D.
User
Author

 I downloaded the file, tried to install it (check photo)

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Posted on the from Miltiadis D.
Miltiadis D.
Miltiadis D.
User
Author

check the zip attachment please

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Posted on the from Miltiadis D.
Michael Curley
Michael Curley
User

I also tried to install the update but there seems to be a problem with the server?

I hope Incomedia is looking into it.

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Posted on the from Michael Curley
Miltiadis D.
Miltiadis D.
User
Author

there is no <RUN> any where

see the attachment

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Posted on the from Miltiadis D.
Incomedia
Samantha M.
Incomedia

Good morning,

thank you for opening this post.
Could you all please try again now and let us know if you manage to install correctly?
Please excuse us for any inconvenience caused. 

Wishing you all a lovely day,
Samantha

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Posted on the from Samantha M.