X5v13 problems 
Autor: Yvonne Bishop
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I have been working on a new project but after installing an update today the preview function no longer works (I just get a blank page with the X5 animated logo and the message 'not responding') - the project wasn't going well, only a couple of pages in, so I have dumped it.
I then switched to the existing version of the website and now this will not open - I get the error message 'Error in XML document (0,0).'
The project file for our other website does open and the preview funtion works.
Help!!
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It looks like the project is damaged, if you have a made a backup copy with export project in step 5 then go back to the previous version, else try the automatic backup function of x5 it is explained here:
https://helpcenter.websitex5.com/pt/post/47713
it works also in v12 and v13 evo.
Hi Yvonne,
I am very sorry for this inconvenience.
Were you able to import the backup copy of your project?
Please keep me informed. I wish you a lovely day. Kind regards.
Autor
Hi Andre E and Elisa B
I am back at my desk today and yes I have managed to restore the project - thank you.
Have you any idea why the preview window stopped working on my new file?
With kind regards,
Yvonne
Hello Yvonne,
I am glad to hear about that!
Please open a new post for the preview issue, it will be easier for us to keep on helping you, without risking to get confused.
Thank you for the collaboration. Kind regards.