Gert - it appears you are not Robinson Crusoe, there must be an issue on the Incomedia server.

https://helpcenter.websitex5.com/pt/post/184751

I am sure they will rectify the problem ASAP

Gert, other objects with similar issues seem to have been resolved. Can you please check to see if you can install now?

No, still not working! Sorry.....

Gert,

Try without firewall, maybe that helps.

I just tested it and I could make connection.

Hi gert 

Disable your firewall and anti virus, also try running your program as administarator right click run as administrator.

regards

jamie

Tried that, but it does not help me.

Checked: in my version 13 is it working. So I once bought it!

Anoying that it does not work in v14. 

Regards, Gert

Hello Gert,

Try to delete all content in:

C:\Users\ YOUR WINDOWS USERNAME \AppData\Local\Incomedia\WebSite X5 v14 - Professional\PluginApps

And then start the program and try to install it again.

Many thanks!

In v13 no problem with this specific object. In v14 no problem with all objects, except this one. Matter of comptabilty?

UNTIL TODAY :  It's done, the installation.

I am happy, because it's a nice object this IMAGE ZOOM which I can use in my websites to show details of piggy banks!

Thanks for all the help and tips. 

Have a happy holiday season and a healthy and peaceful 2018. 

Regards, Gert