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Gert D.
Gert D.
User

Object does not install  en

Autore: Gert D.
Visite 2247, Followers 1, Condiviso 0  

The object IMAGE ZOOM is ready for installation (see picture) but will not install. It says: "No concact with the Incomedia server, try it again later".
By the way: Objects I did not buy are indicated by their price: f.i 12 credits.

How do I get it working? 

Kind regards, Gert 

Postato il
9 RISPOSTE - 1 CORRETTO
Esahc ..
Esahc ..
Moderator

Gert, other objects with similar issues seem to have been resolved. Can you please check to see if you can install now?

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Postato il da Esahc ..
Gert D.
Gert D.
User
Autore

No, still not working! Sorry.....

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Postato il da Gert D.
Andre E
Andre E
Moderator
Utente del mese EN

Gert,

Try without firewall, maybe that helps.

I just tested it and I could make connection.

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Postato il da Andre E
Jamie B.
Jamie B.
User

Hi gert 

Disable your firewall and anti virus, also try running your program as administarator right click run as administrator.

regards

jamie

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Postato il da Jamie B.
Gert D.
Gert D.
User
Autore

Tried that, but it does not help me.

Checked: in my version 13 is it working. So I once bought it!

Anoying that it does not work in v14. 

Regards, Gert

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Postato il da Gert D.
Incomedia
Claudio D.
Incomedia

Hello Gert,

Try to delete all content in:

C:\Users\ YOUR WINDOWS USERNAME \AppData\Local\Incomedia\WebSite X5 v14 - Professional\PluginApps

And then start the program and try to install it again.

Many thanks!

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Postato il da Claudio D.
Gert D.
Gert D.
User
Autore

In v13 no problem with this specific object. In v14 no problem with all objects, except this one. Matter of comptabilty?

UNTIL TODAY laughing:  It's done, the installation.

I am happy, because it's a nice object this IMAGE ZOOM which I can use in my websites to show details of piggy banks!

Thanks for all the help and tips. 

Have a happy holiday season and a healthy and peaceful 2018. wink

Regards, Gert

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Postato il da Gert D.
Andre E
Andre E
Moderator
Utente del mese EN

Heel mooi Gert,

jij ook fijne dagen, bedankt voor de feedback.

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Postato il da Andre E