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Rudy M.
Rudy M.
User

WebSite X5 v16 Software not updating  en

Autor: Rudy M.
Visitado 369, Seguidores 1, Compartilhado 0  

Why can't the software automatically update. There is a message saying that incomedia may have a problem and I am invited to try later on. It's been quite some days now. I don't think I have an internent connectio problem as I am able to upload and download on yuotube, for instance.

It's as if the problem is with your server(s). 

Publicado em
5 RESPOSTAS - 1 ÚTIL
Andre E
Andre E
Moderator

I updated a few day's ago with no problem. If it was an Incomedia server problem I would expect a lot more messages here in the helpdesk.

Are you sure there is no firewall or pop up blokker or an add on that is preventing this on your pc? Please check again.

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Publicado em de Andre E
Rudy M.
Rudy M.
User
Autor

I checked again. Used another internet connection but mine, and the problem persists. Now, if there was a firewall blocking the update, then I don't think (I may be wrong) that I could have updated Win10, for instance. I'll still try you suggestion (just in case).

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Publicado em de Rudy M.
Esahc ..
Esahc ..
Moderator

Rudy

First create a new iwzip of every project important to you ( step 5 export project)

Then click on profile (top right this page) and select download. Select the new version and install.

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Publicado em de Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Rudy, 

please follow Esahc's advice and please don't forget to let me know if you still have issues. 

Thanks! Kind regards.

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Publicado em de Elisa B.
Rudy M.
Rudy M.
User
Autor

Thanks Esahc and Elisa. Yesterday, I downloaded the latest version from my profile. And everything is working fine. 

Thanks for your support. 

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Publicado em de Rudy M.