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Derek K.
Derek K.
User

Lates update installation problem  en

Autor: Derek K.
Visitado 251, Seguidores 1, Compartilhado 0  

When I try and update the system crashes and I get his message

Please advise how to deal with this

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5 RESPOSTAS - 1 ÚTIL
Gabriele C.
Gabriele C.
User

Hi Derek!

I had the same problem with the recent update. I advise you to back up the sites and uninstall the software and then install it again. In my case it worked.

I hope to be helpful!

Let me know if you solve it.

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Publicado em de Gabriele C.
Gabriele C.
Gabriele C.
User

Download the latest version of the software from the "Download" section of your Help Center profile, then please try again. 

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Publicado em de Gabriele C.
Derek K.
Derek K.
User
Autor

If I do this what happens to the sites that I have already built

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Publicado em de Derek K.
Gabriele C.
Gabriele C.
User
Derek K.
If I do this what happens to the sites that I have already built

Once you have reinstalled the program you should find the projects as if you had normally done the update.

However, I suggest you backup your files.

Open each project and export it to a folder of your preference.

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Publicado em de Gabriele C.
Incomedia
Elisa B.
Incomedia

Hi Derek, 

please consider that the program folder and the project ones are store on different paths. Still, if you prefer you can back up your projects by exporting them as iwzip, so you can later import them back. 

Please let me know if I can be of further help. Kind regards.

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Publicado em de Elisa B.