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KTE Smart T.
KTE Smart T.
User

Why cannot update  en

Autor: KTE Smart T.
Visitado 278, Seguidores 1, Compartilhado 0  

`hello and hi,

can i know why my website x5 cannot update ?

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3 RESPOSTAS - 1 ÚTIL
Paul M.
Paul M.
Moderator
Usuário do mês EN

Hello KTE Smart T,

As the error message indicates the problem may only be a temporary one due to network issues.

However, if it persists then you should try:

Temporarily disabling anti-virus and firewall protection;

Rebooting your computer and modem/router;

Downloading from https://helpcenter.websitex5.com/en/community/users/downloads

Kind regards,

Paul

https://webx5.pro

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Publicado em de Paul M.
Incomedia
Elisa B.
Incomedia

Hi! 

Thank you for your message. 

Please follow Esahc's suggestion and please download the most updated version of the software from the "Download" section of your profile. 

Thanks! Kind regards.

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Publicado em de Elisa B.