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Stuart O.
Stuart O.
User

All my evo versions will not open!  en

Autor: Stuart O.
Visitado 1324, Seguidores 1, Compartilhado 0  

I have no used any of my Website X5 programs for roughly a month, I wanted to update content on my websites. But website evo 11, 12, 14, 15, 16 will not run!, when I click on the app windows asks if I want to alow this program to make changes, clicking yes does nothing. I have copied the licence file into the program file to no avail.

There have been no other programs installed or updates since I last used the program. I have not logged in any different.

I'm running Window 10 with the latest updates which have been installed AFTER I had this problem and they have not made a diference either.

I have even tried uninstalling one of the versions and reinstalling it, it won't even allow it to get to the licence input box.

Any help would be much appreciated.

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5 RESPOSTAS
Aleksej H.
Aleksej H.
Moderator

Hello.
1) Run the program with administrator rights.
2) Temporarily disable antivirus, firewall and any other protection.

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Stuart O.
Stuart O.
User
Autor

Hi Aleksej,

Thank you for your suggestions, I had already tried to run as administrator, but just tried disabling antivirus and firewall but again to no avail.

I dont understand it as I have not changed anything and for all my X5 versions not to work its strange!

Anymore Ideas are welcome though.

Stuart

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Aleksej H.
Aleksej H.
Moderator

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Esahc ..
Esahc ..
Moderator

Stuart, whilst waiting on Incomedia, have you recently run Malwarebytes in your PC?

Also, did any recent win updates mess with your user directories? I have 2 customers who apparently lost everything, only to find all docs etc in user called temp. Any software that required registration was then difficult

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Incomedia
Elisa B.
Incomedia

Hi Stuart, 

thank you for getting in touch. 

  • Go to the Windows Control Panel and uninstall the software there
  • Delete the folders which may still be on the software installation path and in the AppData\Local\Incomedia\ path.
  • In you have more than one user on the PC you need to repeat this for each user.
  • Then download the program from the "My Downloads" section of your programs and install them again.

Thank you for keeping me posted. Kind regards.

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Publicado em de Elisa B.