This message means that WebSite X5 could not connect to the Incomedia servers.

This may be due to blockages from a firewall, antivirus program, VPN, or similar software.

It's OK.

But why I am not able to start a new project? 

Hello Mandar,
creating a new project involves downloading certain resources from our servers, and because of this it cannot be done when offline, or when something is affecting your connection towards our servers.
You can only edit existing project in this state.
Have you perhaps checked the situation with antivirus/firewall/VPN temporarily disabled, or by ensuring that WebSite X5 is marked as an exception for these systems?
I remain available.

Thanks.

Let me check.

If the problem remains as it is, I'll ask for your help.

Thanks