Unable to create a new project. 
Autor: Mandar V.
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Followers 1,
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Unable to create new project.
Gepostet am
This message means that WebSite X5 could not connect to the Incomedia servers.
This may be due to blockages from a firewall, antivirus program, VPN, or similar software.
Autor
It's OK.
But why I am not able to start a new project?
Hello Mandar,
creating a new project involves downloading certain resources from our servers, and because of this it cannot be done when offline, or when something is affecting your connection towards our servers.
You can only edit existing project in this state.
Have you perhaps checked the situation with antivirus/firewall/VPN temporarily disabled, or by ensuring that WebSite X5 is marked as an exception for these systems?
I remain available.
Autor
Thanks.
Let me check.
If the problem remains as it is, I'll ask for your help.
Thanks
Good afternoon.
I am experiencing the same problem as our colleague Mandar V., with the exact same message!!!
It seems that connecting to the Incomedia servers is not possible.
Saludos, César.
Hello César Alejandro,
I recommend checking the same thing: what is the situation when antivirus/firewall/VPN are temporarily disabled, or after ensuring that WebSite X5 is marked as an exception for these systems?
I remain available.
Hello Eric.
I haven’t changed anything, and I waited for about an hour.
Everything is now working correctly.
Regards, César.
Autor
Hello Hello César Alejandro & Eric C.
Its now working fine.
Thanks
Regards
Mandar