WebSite X5Help Center

 
Z. Abdul Sater
Z. Abdul Sater
User

Email address change  en

Autor: Z. Abdul Sater
Visitado 2541, Seguidores 1, Compartilhado 0  

I have a lisence associated with ***

I wanted to be associated with *** as i lost the old email. Please help me out with that. thank you!

Publicado em
8 RESPOSTAS - 1 ÚTIL
Incomedia
Samantha M.
Incomedia

Dear Zahi,

you can change your email licence registration from your control panel here on answers. Please try and let me know if I can help you with anything else.
Thank you!

Ler mais
Publicado em de Samantha M.
Z. Abdul Sater
Z. Abdul Sater
User
Autor

I don't get it; how do i do that? 

Ler mais
Publicado em de Z. Abdul Sater
Z. Abdul Sater
Z. Abdul Sater
User
Autor

i tried to put the product key in the license page; i got this : "ATTENTION: The Licence Key entered is associated to another e-mail address" 

theres a note that saus: "However, you may have successfully completed your WebSite X5 Licence installation process with another e-mail address. In this case, please open a new post and add your new plus your old e-mail address to it: we will then be able to adjust and complete your registration correctly for you. Please feel free to manage your licence afterwards." 


Ler mais
Publicado em de Z. Abdul Sater
Z. Abdul Sater
Z. Abdul Sater
User
Autor

Ok here's the thing.

when i registered the program i used the enail ***

i do not have access any more to this enail.

now i want to reinstall the program. I do have the key but its asking for an unlock code and to use the email za44 to unlock it.

i want to use the email *** instead. If there's a work around, would you please provode a step by step action to follow; thanks!

Ler mais
Publicado em de Z. Abdul Sater
Paul M.
Paul M.
Moderator

If changing the email address on the 'Settings' page doesn't help, then the step-by-step instructions would probably be as provided by the software itself:

"However, you may have successfully completed your WebSite X5 Licence installation process with another e-mail address. In this case, please open a new post and add your new plus your old e-mail address to it: we will then be able to adjust and complete your registration correctly for you. Please feel free to manage your licence afterwards."

If you open a new post as instructed and enter both your new and old email addresses then the Incomedia support staff will be able to progress this further  -  set the post to 'Private'  -  I will mark this thread for their attention.

Please note that they do not usually work weekends.

Kind regards,

Paul

Ler mais
Publicado em de Paul M.
Z. Abdul Sater
Z. Abdul Sater
User
Autor

I tried changing the email; it's reverting back to the old one after i save and refresh. 

I did post my old and new email in this post at the beginning. should i create a new private post with the serial number? 

thanks

Ler mais
Publicado em de Z. Abdul Sater
Paul M.
Paul M.
Moderator

Yes, that would be the best thing to do.

I'm not quite sure why your changes are not being saved when trying to edit your email details.

Create a new private post with all the relevant information.  I've requested help from the Incomedia support team for you.  Hopefully you will get a response on Monday of next week...  maybe Tuesday at the latest.

Thanks for your patience in the meantime.  Sorry we couldn't solve the issue here and now, but I am confident it will be resolved at the beginning of next week.

Have a good weekend,

Paul

Ler mais
Publicado em de Paul M.