Dear Zahi,

you can change your email licence registration from your control panel here on answers. Please try and let me know if I can help you with anything else.
Thank you!

I don't get it; how do i do that? 

i tried to put the product key in the license page; i got this : "ATTENTION: The Licence Key entered is associated to another e-mail address" 

theres a note that saus: "However, you may have successfully completed your WebSite X5 Licence installation process with another e-mail address. In this case, please open a new post and add your new plus your old e-mail address to it: we will then be able to adjust and complete your registration correctly for you. Please feel free to manage your licence afterwards." 

Hello Zahi,

Don't use the license page...  use the 'E-mail' field on this page instead:

http://answers.websitex5.com/profile/settings

Kind regards,

Paul

Ok here's the thing.

when i registered the program i used the enail ***

i do not have access any more to this enail.

now i want to reinstall the program. I do have the key but its asking for an unlock code and to use the email za44 to unlock it.

i want to use the email *** instead. If there's a work around, would you please provode a step by step action to follow; thanks!

If changing the email address on the 'Settings' page doesn't help, then the step-by-step instructions would probably be as provided by the software itself:

"However, you may have successfully completed your WebSite X5 Licence installation process with another e-mail address. In this case, please open a new post and add your new plus your old e-mail address to it: we will then be able to adjust and complete your registration correctly for you. Please feel free to manage your licence afterwards."

If you open a new post as instructed and enter both your new and old email addresses then the Incomedia support staff will be able to progress this further  -  set the post to 'Private'  -  I will mark this thread for their attention.

Please note that they do not usually work weekends.

Kind regards,

Paul

I tried changing the email; it's reverting back to the old one after i save and refresh. 

I did post my old and new email in this post at the beginning. should i create a new private post with the serial number? 

thanks