Recently changed desktop computers i.e. bought new one, binned old one.

Stupidly I did not take a back up copy of the installation files and therefore had to ask for the link to the download again which I have received.

On trying to install the software I get an Activation Error 311 which states The licence key entyered correspondes to a version that has been upgraded and therefore is not valid.  I notice that the download relates to Compact 9 rather then Evolution 9.

I trying to install Website X5 Evloution 9 onto a Desktop PC running Windows 7

Is it as simple as contacting Cleverbridge Support again or can staff on here help me?