Cannot install application. Receive an Activation Error: 311 
Author: Mal Collum
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Recently changed desktop computers i.e. bought new one, binned old one.
Stupidly I did not take a back up copy of the installation files and therefore had to ask for the link to the download again which I have received.
On trying to install the software I get an Activation Error 311 which states The licence key entyered correspondes to a version that has been upgraded and therefore is not valid. I notice that the download relates to Compact 9 rather then Evolution 9.
I trying to install Website X5 Evloution 9 onto a Desktop PC running Windows 7
Is it as simple as contacting Cleverbridge Support again or can staff on here help me?
Posted on the
Hello Mal,
You can download Evolution 9 here:
https://answers.websitex5.com/profile/downloads
Your licence details should be safely stored here:
https://answers.websitex5.com/profile/licence
As long as you use the licence key related to the Evolution version then there should be no problem in activating.
However, don't hesitate to revert to us if you still have difficulty.
Kind regards,
Paul