Hello Sharp Management,

No, you don't necessarily have to delete your old website files first, as WebSite X5 will overwrite any older files (with the same names) when performing an upload.  Having said that, it is good housekeeping to delete redundant files from the server periodically...  but this is probably not the cause of your problem.

More than likely you are viewing an older copy of your website which exists in your browser cache.

You can either clear your browser cache using the tools in your browser menu, or alternatively hold down the 'CTRL' key whilst pressing 'F5' to reload any page which does not appear to display as you think it should.  This will force your browser to load the web page data afresh.

We can check how your site looks (and post a screenshot) if you care to share the website address...  this will also rule out the possibility that you might have uploaded the new files into the wrong folder on your server.

Let us know how you get on.

Kind regards,

Paul

This is very strange...  when I visit that URL in my own web browser I see a completely different web page to yours (please see my own screenshot attached)

However, the website I see does not appear to have been built with WebSite X5?

Have you recently made any changes to your web hosting, or purchased webspace on a different server?  I think this may be a DNS issue...  I think you might need to point the sharphoa.com domain to the server where you have uploaded your WebSite X5 files.

At the moment sharphoa.com is hosted by Affinity Internet...  does that seem correct to you?  Is that the same host that you use?

The fact that your own computers cannot see the same web page as in my screenshot would strengthen the argument for some sort of DNS caching or misconfiguration.