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Etienne B.
Etienne B.
User

Website error  en

Автор: Etienne B.
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I was doing a website preview, when all of a sudden the preview did not come up. I closed the preview window and the whole program just closed. when i tried to reload the website it gave me an error saying ' the specified project is in use or has not been closed correctly. Do you want to continue? then I say ok and an error notice comes up. An error occurred while loading Project. I even trid to load the backups but it is till giving me an error. This is an important website for me but I cannot access it. Is there a way to retroeve it?

thanks

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Paul M.
Paul M.
Moderator

Hello Etienne,

Does this error also occur if you reboot your PC and then attempt to reload your project in WebSite X5?

Kind regards,

Paul

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Etienne B.
Etienne B.
User
Автор

yes, I tried rebooting, but the same error accurs

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Paul M.
Paul M.
Moderator

Thank you for the information, Etienne.

When you say you 'tried to load the backups' can you confirm that you followed the steps described in this article, exactly as specified?

https://helpcenter.websitex5.com/post/47713

Can you please also try an older backup file if one is available, as this error message is often indicative of an issue within the project file itself.

Please keep us updated.

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