Will the staff send me a new download/install link with my licence key?

They'll take care of everything for you, Keith.  They usually respond within 24/48 hours.

Be sure to let them know the email address which you used when you first purchased/installed/activated WebSite X5.

You can set this thread to 'Private' if you like by clicking on the small padlock icon at the bottom right of your first post.  This will keep any email addresses/other data, etc. hidden from public view.

I found my original email with the download link and licence key but the download expired in 8-17-16.  I also have my reference ID..I will send a note to tech support.

If you have the licence key, and are logged on to answers.websitex5.com using the same email address, then you can add your licence details to your profile here:

https://answers.websitex5.com/profile/licence

Having done so, your software will then always be available to download from the following location:

https://answers.websitex5.com/profile/downloads

I have registered the licence but under another email address.  Somehow I have 2 accounts.  This one is NOT the one I purchased with. 

Must remember to use correct account when logging in...

Still no joy afer uninstall/re-install