Polaroid Gallery not showing

Author: Keith M.

Visited 1750, Followers 1, Shared 0

Tags: gallery,polaroid,website x5 evolution 12

I have 2 versions of a website in developmen

www.helmsingconsulting.com/bedr2 & www.helmsingconsulting.com/bedr3

I placed the polaroid gallery in bedr2 with no problem (in Photo Gallery under Pictures & Stories). It showed up correctly in the Preview.

I added the polaroid gallery to bedr3 (in Photo Gallery under Stories & Pics) but it will not display in Preview.

The only change between bedr2 and bedr3 is my Win 10 system just went through a MAJOR update.

I am at a loss as to what might be the issue

BTW: I can not find my licence info anywhere....

Posted on the 09/14/2016 17:27:37

8 ANSWERS - 2 USEFUL

Paul M.

Moderator

Hello Keith,

I would suggest (in the first instance) that you uninstall and then reinstall WebSite X5.

I have asked the Incomedia staff to help you with your licence issue.

Kind regards,

Paul

Posted on the 09/14/2016 17:44:20 from Paul M.

Keith M.

User
Author

Will the staff send me a new download/install link with my licence key?

Posted on the 09/14/2016 20:51:10 from Keith M.

Paul M.

Moderator

They'll take care of everything for you, Keith. They usually respond within 24/48 hours.

Be sure to let them know the email address which you used when you first purchased/installed/activated WebSite X5.

You can set this thread to 'Private' if you like by clicking on the small padlock icon at the bottom right of your first post. This will keep any email addresses/other data, etc. hidden from public view.

Posted on the 09/14/2016 20:56:24 from Paul M.

Keith M.

User
Author

I found my original email with the download link and licence key but the download expired in 8-17-16. I also have my reference ID..I will send a note to tech support.

Posted on the 09/14/2016 20:58:56 from Keith M.

Paul M.

Moderator

If you have the licence key, and are logged on to answers.websitex5.com using the same email address, then you can add your licence details to your profile here:

https://answers.websitex5.com/profile/licence

Having done so, your software will then always be available to download from the following location:

https://answers.websitex5.com/profile/downloads

Posted on the 09/14/2016 21:02:23 from Paul M.

Keith M.

User
Author

I have registered the licence but under another email address. Somehow I have 2 accounts. This one is NOT the one I purchased with.

Must remember to use correct account when logging in...

Posted on the 09/14/2016 21:15:34 from Keith M.