Hello A. Maxfield,

The Facebook Object is present under the 'Social' tab in Professional 13 (please see the screenshot attached)  -  if you cannot see it then try pressing the 'Update Library' button (which is the icon circled in the screenshot).

Please see also the footnote regarding social network objects in the project conversion guide:

http://static.incomedia.eu/websitex5.com/pdf/EN/v12tov13EN.pdf

Kind regards,

Paul

Hi Paul

Nope sorry it is not there, see attached, I have refreshed it again, like I had already done yesterday and it's still not there. Any ideas please help?

Thanks

Andy

Paul

Please see the image attached when I try and download it again it says I am licensed for 11 and 12 but not 13.

Thanks

Andy

Unfortunately I'm unable to recreate this issue, Andy.  Everything works as it should for me on version 13, as shown in the screenshot attached.

The only thing I can suggest at this point is to make sure that you are logged on to the WebSite X5 Help Center/Marketplace using exactly the same email address as that which you used to activate and register version 13.

In the meantime I will flag this thread for the specific attention of the Incomedia support team.  You can expect a response from them within the next 24/48 hours or so.

Best wishes...

Hello Andy,

I verified it too but the object appears. If the update button is still not showing it, please try to reinstall the program and then verify if it appears.

Please keep me updated.

Hi Claudio 

I have uninstalled the software 13.0.0.13 and downloaded the latest 13.0.0.14

I have updated the object library and still no Facebook object, see the latest capture 4.

Please also see capture 5 attached, is this a license issue, it says the resource is only for pro 11 and 12.

It does not say pro 13 even though the main page below says versions 12 and 13.

Do I need to uninstall version 12 pro?

What next?

Andy

Claudio

Sorry not sure if capture 5 uploaded on the previous post.