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Binh N.
Binh N.
User

I cannot install Hover Button  en

Автор: Binh N.
Просмотрено 2072, Подписчики 1, Размещенный 0  

I have trouble

After buying Hover Button on Object Management,  I cannot install it.

It show: ' It was not possible to connect to the Incomedia Server. This could be a temporary problem: we suggest you try again later'

I've waited an see day by day, retried many more times, but nothing changed. While another object I bought that easily intalled, even after buying Hover Button.

Could you make it posible, I need it for my website.

Thank you.

Размещено
12 Ответы - 1 Полезно
Esahc ..
Esahc ..
Moderator

Binh - it appears you are not Robinson Crusoe, there must be an issue on the Incomedia server.

https://helpcenter.websitex5.com/ru/post/184757

I am sure they will rectify the problem ASAP

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Размещено От Esahc ..
Esahc ..
Esahc ..
Moderator

Binh, I see it has been reported that this issue has been resolved. Please report back here if you do not have success.

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Размещено От Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Binh,

I am sorry for the inconvenience.

Please try again now and let me know if you can solve the issue or if you keep having difficulties.

Kind regards.

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Размещено От Elisa B.
Nikos V.
Nikos V.
User

Hello. I have the same problem. Recenlty formated my pc and thats the only button i cant install. In my office pc its ok (which i also recently formated)

See the screenshot.

And i work in both PRO versions (13 & 14). Same problem in both.

Thank you very much. 

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Размещено От Nikos V.
Esahc ..
Esahc ..
Moderator

Nikos, are you using the same anti-virus/malware protection on both the office and home PC? If not, can you try temporarily disable your protection on your home PC in case it has misinterpreted the link as a false positive?

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Размещено От Esahc ..
A. Kris
A. Kris
User

hello, i have the same problem! 

It was not possible to connect to the Incomedia Server. This could be a temporary problem: we suggest you try again later. 

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Размещено От A. Kris
Jk_21 N.
Jk_21 N.
User

Even i am facing the same problem. Same message after disabling protection. Other objects are installing fine.

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Размещено От Jk_21 N.
Binh N.
Binh N.
User
Автор

Thank all of you.

I waited and retried some more times but noting changed.

Let me now, Admin please

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Размещено От Binh N.
Nikos V.
Nikos V.
User

Hello Yes  Iam using the same antivirus at my office and home. Norton security

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Размещено От Nikos V.
Incomedia
Elisa B.
Incomedia

Hi guys, 

can you please try again now? Please confirm if you can install the Object correctly. 

Kind regards.

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Размещено От Elisa B.
Nikos V.
Nikos V.
User

Now its ok in both versions 13 and 14.

Thank you very much

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Размещено От Nikos V.
Binh N.
Binh N.
User
Автор

Thank you very much. Its ok.

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Размещено От Binh N.