WebSite X5Help Center

 
Binh N.
Binh N.
User

I cannot install Hover Button  en

Author: Binh N.
Visited 2448, Followers 1, Shared 0  

I have trouble

After buying Hover Button on Object Management,  I cannot install it.

It show: ' It was not possible to connect to the Incomedia Server. This could be a temporary problem: we suggest you try again later'

I've waited an see day by day, retried many more times, but nothing changed. While another object I bought that easily intalled, even after buying Hover Button.

Could you make it posible, I need it for my website.

Thank you.

Posted on the
12 ANSWERS - 1 USEFUL
Esahc ..
Esahc ..
Moderator

Binh, I see it has been reported that this issue has been resolved. Please report back here if you do not have success.

Read more
Posted on the from Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Binh,

I am sorry for the inconvenience.

Please try again now and let me know if you can solve the issue or if you keep having difficulties.

Kind regards.

Read more
Posted on the from Elisa B.
Nikos V.
Nikos V.
User

Hello. I have the same problem. Recenlty formated my pc and thats the only button i cant install. In my office pc its ok (which i also recently formated)

See the screenshot.

And i work in both PRO versions (13 & 14). Same problem in both.

Thank you very much. 

Read more
Posted on the from Nikos V.
Esahc ..
Esahc ..
Moderator

Nikos, are you using the same anti-virus/malware protection on both the office and home PC? If not, can you try temporarily disable your protection on your home PC in case it has misinterpreted the link as a false positive?

Read more
Posted on the from Esahc ..
A. Kris
A. Kris
User

hello, i have the same problem! 

It was not possible to connect to the Incomedia Server. This could be a temporary problem: we suggest you try again later. 

Read more
Posted on the from A. Kris
Jk_21 N.
Jk_21 N.
User

Even i am facing the same problem. Same message after disabling protection. Other objects are installing fine.

Read more
Posted on the from Jk_21 N.
Binh N.
Binh N.
User
Author

Thank all of you.

I waited and retried some more times but noting changed.

Let me now, Admin please

Read more
Posted on the from Binh N.
Nikos V.
Nikos V.
User

Hello Yes  Iam using the same antivirus at my office and home. Norton security

Read more
Posted on the from Nikos V.
Incomedia
Elisa B.
Incomedia

Hi guys, 

can you please try again now? Please confirm if you can install the Object correctly. 

Kind regards.

Read more
Posted on the from Elisa B.
Nikos V.
Nikos V.
User

Now its ok in both versions 13 and 14.

Thank you very much

Read more
Posted on the from Nikos V.
Binh N.
Binh N.
User
Author

Thank you very much. Its ok.

Read more
Posted on the from Binh N.