Binh - it appears you are not Robinson Crusoe, there must be an issue on the Incomedia server.

https://helpcenter.websitex5.com/it/post/184757

I am sure they will rectify the problem ASAP

Binh, I see it has been reported that this issue has been resolved. Please report back here if you do not have success.

Hi Binh,

I am sorry for the inconvenience.

Please try again now and let me know if you can solve the issue or if you keep having difficulties.

Kind regards.

Hello. I have the same problem. Recenlty formated my pc and thats the only button i cant install. In my office pc its ok (which i also recently formated)

See the screenshot.

And i work in both PRO versions (13 & 14). Same problem in both.

Thank you very much. 

Nikos, are you using the same anti-virus/malware protection on both the office and home PC? If not, can you try temporarily disable your protection on your home PC in case it has misinterpreted the link as a false positive?

hello, i have the same problem! 

It was not possible to connect to the Incomedia Server. This could be a temporary problem: we suggest you try again later. 

Even i am facing the same problem. Same message after disabling protection. Other objects are installing fine.

Thank all of you.

I waited and retried some more times but noting changed.

Let me now, Admin please

Hello Yes  Iam using the same antivirus at my office and home. Norton security

Now its ok in both versions 13 and 14.

Thank you very much

Thank you very much. Its ok.