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Dimitar M.
Dimitar M.
User

E-shop website x5 evolution  en

Автор: Dimitar M.
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when buying a site item
I do not get anything on my mail for the purchased product

what setting to do besides this picture?

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5 Ответы - 1 Полезно
Andre E
Andre E
Moderator

Try a different mail script.

goto step 1 settings -> advanced TAb -> Data management.

chenge the mail script, then upload and test again.

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Dimitar M.
Dimitar M.
User
Автор

with this script, I and the buyer do not get a message

with other scripts only, the vendor gets a message

what data is needed for the system to work?

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Andre E
Andre E
Moderator

Hello Dimiter,
I don't know, this depends on your own provider!

X5 has made many scripts so x5 can work with almost all providers. The providers determents how and what will be sent.

So ask your provider, or look in the FAQ of the provider to see what they allow.

Some allow mails from other companies, other providers are only sending mail if the mail adres is from there own mailaccount. Other demand authenticated SMTP and other use standard scripts.

So again, this can't be answered by me or x5, check the provider's rules for this to be sure.

Or test a little bit and see what works...

Best is to use email from provider themself (is safest way) and fill these mailadresses in on several places in x5 and see what comes out, use different mailnames from same provider if possible).

These are the things to folow to get it working.

Let me know, or give the provider, then I can take a look at there FAQ for you.

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Размещено От Andre E
Dimitar M.
Dimitar M.
User
Автор

for now the problem is solved with a script PHP Mailer

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Размещено От Dimitar M.
Andre E
Andre E
Moderator

Great,

Glad it works now and thanks for the feedback, this helps others as well.

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Размещено От Andre E