WebSite X5Help Center

 
Christine O.
Christine O.
User

Generic error in shoppingcart  en

Автор: Christine O.
Просмотрено 2288, Подписчики 1, Размещенный 0  

After updatet to the last version of the program I get a message that it is an generic error in the shopping cart and I get no confirmation mail for the order...

Is there something wrong in the program or is there someone who have a solution on this?

I haven't done any changes on the site, just converted it in the new version and out to the internet with it...

See the picture attacked.

Размещено
13 Ответы - 1 Полезно - 1 Корректно
Christine O.
Christine O.
User
Автор

To check this out I tryed it out with the earlier version and now I don't get this error message and the confirmation mails are comming as they should, so there is an bug in the new versions shopping cart.

Читать больше
Размещено От Christine O.
Incomedia
Stefano G.
Incomedia

Good day to you

a new update has been released for the 2019.1.4 to 2019.1.5 that should take care of the emailing problem as well.

This issue seems to have been caused by some files not being overwritten during the installation process with the older version, and this lead to the mailing issue.

Please update your software and export your website again. Let me know if the issue is fixed.

If it isn't, please check carefully if you have any antivirus installed during the installation and let me know this information here

Thank you

Stefano

Читать больше
Размещено От Stefano G.
Christine O.
Christine O.
User
Автор

I'm sorry to tell that the generic error for the shopping cart still there...

I have tryed to send out the vhole site again with the last update, but it's still there.

See the attacked picture.

Читать больше
Размещено От Christine O.
Evgenij G.
Evgenij G.
User

I have exactly this problem.

Читать больше
Размещено От Evgenij G.
Evgenij G.
Evgenij G.
User

I have exactly this problem.

Читать больше
Размещено От Evgenij G.
Raymond L.
Raymond L.
User

so do I have the same error when customers check out, please inform the solution.

thanks

Читать больше
Размещено От Raymond L.
Raymond L.
Raymond L.
User

Already checked php settings of provider, this updated to php 7.x,

then the problem still

Читать больше
Размещено От Raymond L.
Raymond L.
Raymond L.
User

no stock database is connected, using new Pro version which just bought yesterday.

Читать больше
Размещено От Raymond L.
Raymond L.
Raymond L.
User

one more, the coupon doesn't work

Читать больше
Размещено От Raymond L.
Incomedia
Stefano G.
Incomedia

Good day to everyone

I would like to inform you that the issue has been addressed in the latest 2019.1.6

It seems to have been generated by a faulty installer prior to the 2019.1 release that didn't correctly overwrite older files.

Please update your software and try this again. Give me a feedback here if possible

Thank you

Stefano

Читать больше
Размещено От Stefano G.
Christine O.
Christine O.
User
Автор

Thanks - now everything seems too work properly :)

Читать больше
Размещено От Christine O.
Кирилл Ж.
Кирилл Ж.
User

Я обновил до последней весии, но проблема все равно осталась

I updated to the latest versions, but the problem still not changed

Читать больше
Размещено От Кирилл Ж.
Christine O.
Christine O.
User
Автор

I had a litle truble too after the site was up dated, but when I had cleared the browser a few times it was ok and everything works properly. Try Ctrl. + F5 when you show the site on internett.

Читать больше
Размещено От Christine O.