Expiring creditsАвтор: Duncan Baker
I think it most unfair that credits should expire. I have bought some credits in good faith - admitedly when they have been on offer - but I do not see why they should expire.
I accept that templates etc may change in price, but, why should my credits expire. It is like I gave websiteX5 £20 and then, after a period, they tear it up and throw it away.
I bought credits thinking that I would be rebuilding my website shortly but the timescale has slipped and now websiteX5 tell me that 22 credits - which I have paid money for - are going to be cancelled on 4 December. That, to me, is theft.
I look forward to a positive response from WebsiteX5 or I shall take it to the ombudsman. I feel that strongly.