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Duncan Baker
Duncan Baker
User

Credits  en

Автор: Duncan Baker
Просмотрено 1276, Подписчики 2, Размещенный 0  

I notice that a recent thread on the question of credits appears to have disappeared - rather linke the credits themselves perhaps.

This takes me back to a thread I started in November last year. https://helpcenter.websitex5.com/ru/post/219705

It is a shame that the Powers That Be don't seem minded to do anything about it.

Duncan

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16 Ответы - 8 Полезно
Giuseppe Guida
Giuseppe Guida
User

Yes Duncan, there are many discussions that are obscured here on the HELP CENTER.

Customers would prefer solutions to their requests and not disappearances of their requests...

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Размещено От Giuseppe Guida
Esahc ..
Esahc ..
Moderator

Duncan, I agree your post should remain where users can see it. I tried to add a comment to bring it back to prominence but the post is closed. As the creator you may have more luck than I did, if you succeed we can all revisit and comment further :-)

(& it appears the recent post which prompted you to search for your original post has now been hidden?)

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Размещено От Esahc ..
Duncan Baker
Duncan Baker
User
Автор

No, it is closed to me too. It would be nice to get a response from the management!

Duncan

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Размещено От Duncan Baker
Esahc ..
Esahc ..
Moderator

I have asked Incomedia to respond.

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Размещено От Esahc ..
Duncan Baker
Duncan Baker
User
Автор

Thank you

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Размещено От Duncan Baker
Myron A.
Myron A.
User

Incomedia is being rather ignorant on this issue.

It's unfortunate for them.

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Размещено От Myron A.
Incomedia
Elisa B.
Incomedia

Hello Duncan, 

the thread you mentioned has been set to private because in my reply I reported some author's personal information we are not allowed to report on public posts. 

Please let me know if I can be of further help. Kind regards.

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Размещено От Elisa B.
Andrzej K.
Andrzej K.
User

Elisa B.

How convenient - we put personal information in so we had to hide it :)

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Размещено От Andrzej K.
Duncan Baker
Duncan Baker
User
Автор

Yes please - you can sort out the unfair system of credits!

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Размещено От Duncan Baker
Aleksey K.
Aleksey K.
User

Duncan right!!! please solve this injustice!!!

about personal info - they are with humor)))))))))

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Размещено От Aleksey K.
Giuseppe Guida
Giuseppe Guida
User

+1 

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Размещено От Giuseppe Guida
Duncan Baker
Duncan Baker
User
Автор

Incomedia seems very reluctant to enter into this debate. Shame really :(

The product is good but the customer service...

Elisa can you chase this again please?

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Размещено От Duncan Baker
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

unfortunately, as we already discussed on a previous post about Credits, I really doubt the Credit system, which has been put up this way for commercial reasons, is going to change. Again, if you or other users find yourself in a situation where credits are about to expire or have expired, we invite you to get in touch privately with us so to discuss the single specific situation and find a solution.

I thank you again and I wish you a nice day.

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Размещено От Elisa B.
Duncan Baker
Duncan Baker
User
Автор

Thank you. I know it is not you who is to blame but the whole creidt situation stinks - as I know youknow. 

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Размещено От Duncan Baker
Sinisa B.
Sinisa B.
User

@ ALL

Yeah, credit policy is just ridiculous - I have not heard that someone could take away your money if not spent in a certain period of time - except if it's called a robbery.

But INCOMEDIA policy stays the same despite all the inputs and requests from users!

What does that tell you?

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Размещено От Sinisa B.
Duncan Baker
Duncan Baker
User
Автор

Yup cry

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Размещено От Duncan Baker