WebSite X5Help Center

 
Giulio V.
Giulio V.
User

Purchasing Objects Previews Not Working  en

Автор: Giulio V.
Просмотрено 1249, Подписчики 1, Размещенный 0  

I would like to purchase some objects but when trying to see the preview of the object it does not show any content.

This has never happened before, I want to purchase some objects, but need to see the details. Can someone pass this on to the developers?  

ThankYou

Размещено
4 Ответы
Paul M.
Paul M.
Moderator

Hello Giulio,

I've notified Incomedia regarding this.

In the meantime you can view all the available Objects (and make any purchases) using this link to the Marketplace:

WebSite X5 Objects

I did try to see if I could recreate your issue within my own copy of the WebSite X5 software, but I was unable to.

Kind regards,

Paul

Search the WebSite X5 Help Center

Читать больше
Размещено От Paul M.
Incomedia
Elisa B.
Incomedia

Hi Giulio, 

does this happen when you try to connect using the software or when you visit our marketplace directly? Which Objects are you please referring to? Could you please post a screenshot of what you see when you try to preview them?

Thanks! Kind regards.

Читать больше
Размещено От Elisa B.
Giulio V.
Giulio V.
User
Автор

Hi Elisa,

When I log into X5 I chose Marketplace then objects it brings it upbut the information, photos and screenshots are not showing. The effects examples donot show. See screen shots.

Thank you. 

Читать больше
Размещено От Giulio V.
Incomedia
Elisa B.
Incomedia

Hi Giulio!

Thanks, which browser are you using please? Does this happen with all the Objects?

Thank you again. Kind regards.

Читать больше
Размещено От Elisa B.