Marketplace issue when downloading new objects 
Автор: Gerardo C.
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I have a WebsiteX5 13 Evolution license.
In the Marketplace for Objects, I'm trying to download the "Login & Logout" object, whose compatibility is specified as "Compatibility: v13.1 - v2020.3", so I think it should be available for my version of WebsiteX5.
But when I press the button to "purchase" (actually the price is Free), an error appears with the following message:
"NOT AVAILABLE for your License: WebSite X5 Start v17.1.2" (see attachment).
How can I get this object?
Regards, Gerardo
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Hello Gerardo,
Are you trying to purchase/install the Object from within Evolution v13? If not, could you please try to do that?
How to install a new, free-of-charge Object in version 13
Kind regards,
Paul
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Hi Gerardo,
thank you for getting in touch.
You should also consider the edition the Object is compatible with by clicking on the "i" icon:
This Object is in fact not compatible with the Start edition, you need at least an Evo.
Please let me know if I can be of any further help. Kind regards.
Dear Elisa,
as already specified in my post above:
In any case, I solved it now by installing the object from inside the Object Manager of the WebsiteX5 13 Evo application (Thank you, Paul).
Regards,
Gerardo
Hi Gerardo,
can you please set this message as private and report the e-mail address you have used to log in to the Marketplace? I see in fact you have two accounts.
Thanks! Kind regards.