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Gerardo C.
Gerardo C.
User

Marketplace issue when downloading new objects  en

Auteur : Gerardo C.
Visité 730, Followers 1, Partagé 0  

I have a WebsiteX5 13 Evolution license.

In the Marketplace for Objects, I'm trying to download the "Login & Logout" object, whose compatibility is specified as "Compatibility: v13.1 - v2020.3", so I think it should be available for my version of WebsiteX5.

But when I press the button to "purchase" (actually the price is Free), an error appears with the following message:
"NOT AVAILABLE for your License: WebSite X5 Start v17.1.2" (see attachment).

How can I get this object?

Regards, Gerardo

Posté le
4 RéPONSES - 1 UTILES
Incomedia
Elisa B.
Incomedia

Hi Gerardo, 

thank you for getting in touch.

You should also consider the edition the Object is compatible with by clicking on the "i" icon:

This Object is in fact not compatible with the Start edition, you need at least an Evo. 

Please let me know if I can be of any further help. Kind regards.

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Posté le de Elisa B.
Gerardo C.
Gerardo C.
User

Dear Elisa,

as already specified in my post above:

  • I have WebsiteX5 13 Evolution license
  • the compatibility for that Login&Logout object is "Compatibility: v13.1 - v2020.3", Evo and Pro versions

In any case, I solved it now by installing the object from inside the Object Manager of the WebsiteX5 13 Evo application (Thank you, Paul).

Regards,

Gerardo

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Posté le de Gerardo C.
Incomedia
Elisa B.
Incomedia

Hi Gerardo, 

can you please set this message as private and report the e-mail address you have used to log in to the Marketplace? I see in fact you have two accounts. 

Thanks! Kind regards.

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Posté le de Elisa B.