Hi Lizzie,

thank you for your message.

Unfortunately, we do not offer direct technical support for version 10 of WebSite X5 anymore, I am sorry about this. Please find here more information:

https://helpcenter.websitex5.com/ru/post/196325

For this reason, I kindly suggest you log in with the account you used to register that licence and post the question there: in this way, the other users and the moderators will be able to help you solve this issue.

Thanks! Kind regards.

Hello.In new versions of the program, it is possible to take into account the availability of products and automatically change this quantity if the product is purchased and paid for.

Thanks. Can you tell me which version I need to buy please?

Regards

Only the pro version has this feature.
See top right pulldown next to your name -> offers for you.

@Lizzie,

I had similar question in my post Removing unavailable product from Product List of the Shopping Cart.

Unfortunatelly the unique product cannot be removed from catalog automatically, when the item has been sold.

You have to remove it automatically...

*)

...manually

"Unfortunatelly the unique product cannot be removed from catalog automatically, when the item has been sold." - This can be done, but only for one way of payment - PayPal.

URGENT! URGENT!

I have just bought directly from your website Web X5 Pro to solve the problem above.

Website X5 Pro will not open my webiste as "It was created in an earlier version"

How do I fix this today please?

export project in step 5 with evo with option export project.

then import this in pro with import button in project section.

That's best and easyest way and it keeps everything safe.

That is what I did.

I get the message "the specified project cannot be opened because it was created with a version prior to version 2020.3 of website x5."

I am using Website X5 Evolut10n.

From version 10 it's not possible to do this directly.  

https://guide.websitex5.com/en/support/solutions/articles/44001800224

Sometimes it's better to start from scratch because there have been many changes in the meantime. Especially in the template and with responsive settings.

But if needed i can help with upgrade by using version 11 and then send this back to you, but i would need your v10 project, if it's not big you can mailt it (see avatar) else by a transfer website?

see also:

https://helpcenter.websitex5.com/ru/post/226535

Andre

Thank you. There are too many hours invested to want to start again so I have sent you a link to dropbox using the info@ email address from your Avatar.

Will you please make the V10 to V11 upgrade so that I can then im,port into Pro.

Lizzie

Did i receive a file from you? i see different name just want to be sure i need to convert it to v11 pro.
Else please send a mail, if it's from you i already got it converted but i won't place it here because of safety.....

so send me a mail with the name of the project in it, then i will mail you back with a download link for the converted project.

ok, i was too fast... i will send you a link on the mail adres that was with the file.

i converted to v11 pro and did further nothing, i think you need to fine tune, but i will delete project after you confirmed download. 

If you want me to keep for further question about upgrade to latest x5 then let me know.

best Regards,

Andre

Imported, converted and saved!

Many thanks again for your help

Lizzie

Thanks,

I will remove your data.

Have fun.